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Contact our Customer Care team
Our Customer Care team is available 24 hours a day, 7 days a week.
Sales
Speak to our wholesale account manager when you need to know something about purchasing a new service, or upgrading an existing service. Our wholesale account managers are only available during business hours.
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Phone: 13 24 85 or +61 3 9024 5383 (Press 3, then 1)
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Secure Message: Please login to the Wholesale System and submit a new Secure Message
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Email: Send an email to sales@ventraipwholesale.com.au
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Live Operator: Our Live Operator can connect you with a Sales consultant.
Support
Our Customer Care team can assist with any support enquiries you may have.
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Phone: 13 24 85 or +61 3 9024 5383 (Press 3, then 2)
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Secure Message: Login to the Wholesale System and submit a new Secure Message
Accounts and Billing
In order to protect the security of your account, all accounts and billing enquiries must be made via secure message.
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Secure Message: Please login to the Wholesale System and submit a new Secure Message
Feedback and Complaints
Please use the following details if you would like to give some constructive feedback, good or bad, about our service, or if you need to lodge a complaint about an issue that has not been resolved to your satisfaction.
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eTicket: Login to VIPControl and submit a new eTicket to the Customer Care department
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Email: Send an email to customercare@ventraip.com.au
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Fax: Send a fax to (03) 8080 6481
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Post: Send your regular mail to PO Box 119, Beaconsfield VIC 3807
